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The 7 Fundamental Perception Drivers

David Clarke • September 18, 2024

Perception! Can make it or break it...

For years in media, advertising and general marketing I have dealt with most business types and sizes. The one thing that every business creates, with or without trying is a perception.


How the business is perceived by its past, present and potential customers and even how it is perceived by its owners and employees.


This and the following 7 blogs are a series on the 7 Fundamental Perception Drivers where we explore the crucial elements that drive customer perception and how you can leverage them to enhance your business's reputation and success.


Every business strives to build a strong brand and create a positive image in the minds of its customers. However, in a lot of cases this is easier said than done. There are numerous factors that influence how customers perceive your brand and interact with your business.


That's where the 7 Fundamental Perception Drivers come in.


Over the next 7 blogs, we will delve into each of the 7 perception drivers, explaining what they are, why they are important, and how you can use them to shape customer perception and improve your business's success. From the physical appearance of your store, the direction of your marketing strategy right down to the tone of voice you use in your advertising, every detail matters when it comes to shaping customer perception.


So, buckle up and join us as we explore the 7 Fundamental Perception Drivers and discover the secrets to enhancing your business's reputation and success.


Let's get started!


The 7 perception drivers in a business are:


  1. Physical Appearance: This includes the design, layout, and appearance of your physical store or office, as well as your company vehicles and uniforms.
  2. Branding: This encompasses your company name, logo, and overall visual identity, including your website, advertising, and other marketing materials.
  3. Marketing and Advertising: This refers to the messages and images you present to your target audience, including the tone of voice you use, the images you choose, and the channels you use to reach your audience.
  4. Customer Service: This includes the quality and consistency of the service you provide, as well as the responsiveness and friendliness of your employees.
  5. Product Quality: This refers to the quality of your products and services, as well as their reliability, durability, and overall value.
  6. Reputation: This includes the overall perception of your company based on customer reviews, word-of-mouth recommendations, and media coverage.
  7. Price: This refers to the value your customers perceive they are receiving for the price they pay, including any perceived benefits or discounts.


Each of these perception drivers plays a role in shaping how customers view your brand, and it's important to understand how each of them influences customer perception so you can make informed decisions about how to position and market your business.


Check out each the following blog series for more of a Deep Dig in to each Perception Driver.

By David Clarke September 18, 2024
Welcome to the next installing enthrallment of our blog series on the 7 Fundamental Perception Drivers in Business. Today, we dive headfirst into the exhilarating world of Marketing and Advertising. Get ready to embark on a thrilling journey where we uncover the secrets to shaping your business perception and captivating your audience. Think of marketing and advertising as the dynamic duo that holds the key to making a stellar first impression. Just like a first date, these powerful tools are your chance to sweep your audience off their feet and leave an unforgettable mark. Picture this: your marketing and advertising are the outfit you choose for your date, and you want to make sure it's absolutely spot-on and not a hair out of place. Because we are comparing things to a date let’s keep it going and get into some pre meal drinks! Let's kick things off by talking about the tone of voice. Imagine it as the music playing softly in the background, setting the mood for your date. In the realm of marketing and advertising, your tone of voice tells a story, reveals your personality, and evokes emotions in your audience. Do you want to be seen as fun and quirky, injecting a dose of humour into your brand? Or maybe you strive to establish yourself as a trusted professional, offering reliability and expertise. Perhaps you'd like to strike a balance between the two, embodying a brand that's both approachable and credible. Whichever tone you choose, ensure it aligns seamlessly with your brand identity and resonates with your target audience. Ok, so we’ve had a drink and checked the menu out… it’s time for the entrees! Now, let's turn our attention to the captivating power of visuals. They say a picture is worth a thousand words, and in the realm of marketing and advertising, this is just so true. Imagine your marketing images as the decor of the restaurant where your date takes place. They create the atmosphere, set the scene, and tell a compelling story about the unique experience your brand offers. Whether you opt for bold and vibrant visuals that catch the eye or prefer a more refined and understated aesthetic, make sure your images are of the highest quality. Just like a fine dining experience, your visuals should captivate your audience and leave them hungry for more. Lastly, let's discuss the channels through which you communicate with your audience. Imagine this as choosing the perfect location for your date. Do your target customers frequent social media platforms, where they share memes and engage with entertaining content? Or do they gravitate towards industry magazines, hungry for the latest trends and insights? Perhaps they prefer the intimacy of email newsletters, cherishing the personalized touch. Understanding where your audience hangs out allows you to select the right platform to reach them effectively. By choosing wisely, you can ensure your message lands right in their sweet spot. The main meals have arrived! Congratulations! You now possess the foundational knowledge of the three key elements in Marketing and Advertising. (We actually have another blog you may like to read that discusses the difference between the two in greater detail I will link it below.) But remember, it doesn't end with a fantastic first impression. Just like a first date, it's about building a relationship that stands the test of time. Marketing and advertising serve as the gateway to a long and prosperous journey with your audience. Engage, connect, and continue to nurture the relationship you've built. Listen to your audience, their feedback, and their needs. This valuable information will guide you in crafting future campaigns that resonate deeply and keep them coming back for more. Injecting humour into your marketing efforts can be a game-changer, as laughter is the universal language that bridges gaps and creates lasting connections. Sprinkle your campaigns with clever wit, puns, and anecdotes that make your brand unforgettable. Now it’s time for some dessert before we finish off with a nice nightcap! To truly excel in the ever-changing world of marketing and advertising, embrace the power of storytelling. Humans have an innate love for stories that transport us, stir our emotions, and leave a lasting impact. Weave captivating narratives that showcase your brand's journey, its triumphs, and the lives you've touched. Invite your audience to become part of the story, the heroes who can't resist the call to action. Mmmm the nightcap! In conclusion, marketing and advertising are the lifeblood of your business perception. They shape how your audience perceives you, how they connect with you, and how they choose to embark on the journey with your brand. So, go forth and conquer the world of marketing and advertising with confidence, humour, and the power of storytelling. Remember, you're not just selling a product or service; you're creating an experience, a bond, and a lasting impression. Keep an eye out for our next captivating blog, where it’s not so much about you… where we'll unravel the next perception driver “Customer Service”. Until then, go forth and conquer the world of marketing and advertising, one unforgettable campaign at a time and remember to “Do it Different”.
By David Clarke September 18, 2024
Ah, branding. It's like the secret sauce for success, the glittery unicorn of business. All those business gurus can't be wrong, right? Every one of them is shouting this from the rooftops and throwing their own spin on it. So while I sit here on the lounge with a dog trying to play ball with me at 9:30pm on a Thursday night, let's dig deeper into the mystical realm of branding and uncover its true essence, shall we? First things first, let's clear up a common misconception: branding is NOT just about having a fancy logo. The logo is merely the tasting platter in the all you can eat buffet that is your business. YES, your logo is important, like the candles on a birthday cake or the colour of your shoes to match that outfit you're wearing out on Saturday night. But branding goes way beyond that. It's like the entire cake or outfit! Every little detail of your business should scream your brand's name. So, what in the world is this enigmatic thing called a brand? Well, think of it as your business's personality, its persona. Just like each person has their own unique quirks, attitude and style, your business has its own vibe too. And just like your personality affects how people perceive you, your brand affects how people perceive your business. It's like a first impression on steroids. But hold your horses, before you start sketching out logos, you need to unravel the deep mysteries of your business's personality. What are your company's values? What makes you stand out from the crowd? What gets your customers' hearts racing? Answering these questions will unlock the secrets to your brand's personality. Once you've decoded your brand's personality, it's time to bring it to life visually. This is where the magic happens, and things get real. Choose your colors, fonts, and logo design wisely, as they will become the visual embodiment of your brand's soul. Are you a wild and playful brand? Then unleash a vibrant color palette and a font that dances like nobody's watching. Or maybe you're a sophisticated, high-end brand? In that case, embrace the elegance of a sleek logo and a minimalist design that screams "I'm fancy!" But wait, there's more! Your brand is a living, breathing creature. It must grow and evolve as your business spreads its wings. That means you need to give it a check-up every now and then, like a trip to the brand doctor for a quick nip and tuck or face lift. Make sure your brand stays fresh and relevant, reflecting the ever-changing landscape of your business. Treat it like an inside plant and nurture it periodically. Neglect it, and it'll wither away faster than a forgotten salad stuck in the back of the fridge. So, to sum it all up, branding is the grand master of all things business. It's not just about a logo, it's about creating a captivating personality for your business. Let it infiltrate every nook and cranny of your operations. And remember... consistency, embed it into everything, because consistency is key! Your website, social media, ads, and even your packaging should all be singing the same brand tune. That's how you build recognition. Repetition Builds Reputation! Now, armed with this newfound wisdom, go forth and conquer the branding world! Take a big juicy bite out of that branding apple and create a brand that will make heads turn and tongues wag. Branding is a journey and every journey begins with the first step so take time to map your route, wear appropriate footwear and don't be afraid to change directions if that path isn't getting you where you need to be. Remember, beautiful people, branding is your secret weapon. Embrace it, nurture it, and let it guide you towards the land of success. May your brand shine brighter than a disco ball in a lightning storm, and may your customers fall head over heels in love with your irresistible charm. Now go, go forth and brand like there's no tomorrow!
By David Clarke September 18, 2024
Ok so first of all, let's take a minute to talk about the monkey in the room - physical appearance. And no, we're not talking about Kim Kardashian's latest plastic surgery seen above. We're talking about the importance of physical appearance in business. Yes, we know, you're probably thinking, "But I have a great personality, why should I care about looks?" Well, sorry to burst your bubble, but in the business world, regardless of size, service or audience, looks matter. Just like we all do when we deal with businesses that aren't our own, customers make judgments about a business within seconds of entering the store, seeing your office or more recently looking at your website. And regardless of being told from the parental figures in our lives as we were growing up let's be real, we all still tend to judge a book by its cover. Think of it this way, your physical appearance is like getting dressed for a first date. You want to make a good impression so you put in the effort to look your best. The same applies to your business. You want to make a great impression on your customers, so you need to put in the effort to make your physical appearance stand out. You want your business to look attractive and enticing! So, let's talk about some tips to make your physical appearance shine. First and foremost, cleanliness is key. No one wants to visit a dingy, cluttered store or office. Same goes for your businesses digital appearance. When it comes to photos, designs and socials, customers are evaluating constantly forming perceptions about your business before they have had any contact. It's like going on a date with someone who hasn't showered in a week and have taken the ripped jeans look to an entirely new level - not a good look. Keep your store or office well-lit, clean, organised and also be mindful of your digital appearance. Things can look aged very quickly online. Next up, colours and designs. Choose colours and designs that complement your brand and create a welcoming atmosphere. Please don't go overboard with neon colours; we're not trying to blind customers as they walk through the door. A little bit goes a long way. Now, let's talk about the small in-store details. Fresh flowers or a bowl of candy might seem insignificant, but they can make a huge difference. And smells, have you ever walked into a store and smelled something so enticing that it just grabs your attention? Yes? These small things can trigger emotions and feelings in us that bring back memories or just make us feel comfortable. Small touches like these can create a lasting impression on customers. Let's not forget about company vehicles and uniforms. Keeping them clean, well-maintained, and looking sharp is essential in reflecting the professional image you want to project. Nothing screams unprofessional more than a rusty company van with a 'honk if you're horny' bumper sticker. I have touched on it a little bit so far but you might be thinking, "But I don't have a physical store or office, what should I do?" Fear not! Physical appearance goes beyond brick and mortar. If you're an online business, your website is your virtual storefront. Designing a well-structured website, easy to navigate, and visually appealing is essential. It really is all about the user experience. Hiring a professional web designer is totally worth the investment. Navigating the minefield that is website design and optimisation can get very overwhelming for most business owners especially when trying to "Go the cheap route" and doing it themselves. There are some websites that would give you a migraine. Last but not least, social media presence. Your online presence is an extension of your physical appearance. A well-designed profile and cover photo can make a huge impact and help you stand out from the crowd. So, please don't use blurry photos or pictures of yourself from your graduation day 25 years ago. In conclusion, physical appearance is a crucial component of your brand's perception. Your physical appearance should reflect your business's values and personality. Remember, you only have one chance to make a first impression, so make it count! Just like how putting a nice suit and tie on or sliding into that new dress can make you feel confident, presenting your business in the best light possible can do wonders for your brand. Don't let your business look like a monkey wearing lipstick! There's no need to go all-out and hire a personal stylist, but taking the necessary steps can make all the difference.  Please feel free to subscribe to The HOG BLOG below or reach out if you want to discuss how we may be able to help your business get to that next level.
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